In 2012 Superstorm Sandy wreaked havoc and destruction up and down the U.S. Northeast Coast, devastating significant sections of New York City and Long Island. The property damage was historic, and as the epic storm surge flooded streets, tunnels, subway lines and boiler rooms, millions were left without power, heat or hot water just as the East Coast autumn weather was transitioning into winter.
At this time, in the midst of all of the local storm-related issues, this crisis heightened our awareness that technical problems can crop up at any time of the day or night, regardless of business hours, weekends, holidays or the weather, and whether it’s your home, business or the facilities that you maintain, we recognized that people’s health and safety shouldn’t be at risk simply because a technician can’t get that one vital part they need, due to unforeseen, unfortunate or unavoidable circumstances.
As supportive members of our NYC community, Pronto already had an open door policy, but since 2012, we’ve made it official. We guarantee that we’ll always be available 24 hours a day, 7 days a week. In any emergency situation, if you really need a product or part, just email us at: ProntoHelp247@prontosupplies.com and we’ll make every effort to assist. No hassles. No extra fees. Just the help you need, when you need it.