COVID-19 Revised Store Operations

The health and safety of our staff and customers is a top priority for us, and as such, we are making some adjustments to our normal routines, until the Covid-19 crisis is resolved. These changes include:

  • To minimize your time at the counter, please contact us ahead of time, to discuss product availability, place an order, and confirm the best time for pick-up or delivery.
  • Rest assured, we are cleaning all store surfaces multiple times daily, but we’re also offering free masks and latex gloves.
  • Then, inasmuch as we are providing an essential service (disinfecting requires working hot water!), on-site visits will continue, unless subway and train services are restricted.

It is of the utmost importance to keep our homes and buildings operational until this emergency is resolved. You are our valued partners in this vital task: We are here to help and supply you. Please contact us if you have any questions or concerns. If you prefer to use video platforms such as FaceTime or Skype, these are also available. And for after-hours emergencies, don’t forget that you can always reach us (via email) at:

ProntoHelp24/7